Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor


Job Description:

Customer Service Advisor needed in Smethwick    

The rate is £12.02ph PAYE

This is a temporary role

The reference number is:                        407536

The successful candidate’s post involves delivering an enhanced customer experience to people accessing Adult Social Care that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:

  • deal with incoming calls and process requests for services from all customer enquiries across multiple channels
  • be an active listener, with clear communication skills
  • have excellent IT skills as the role requires the use of numerous systems and application
  • be able to offer a service focused on customer experience and care

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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  • Job Type

    Contract, Full Time

  • Work Authorisation


  • Industry Sector Customer Services