Full stack Developer £50k!
- by Pearson Carter
- Location London, UK
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Salary
£45,000 - £50,000 / year
183 days ago
Job Description:
Hybrid Test and Support Engineer £50k
Pearson Carter are working with company within the Edu-Tech industry. They are looking for a Test and Support Engineer to joining their innovative team.
Responsibilities
- Product Testing: find and validate product issues, test new features and validate that any resolved issues are tested as fixed.
- Technical escalation: be the key point of contact for any product issues that need technical investigation by the customer support team and the other internal teams.
- Issue prioritisation & resolution: Document and prioritise reported issues based on their impact to the business and severity of the issue, deeply investigate issues, resolving them directly where possible.
- Development support: For issues requiring code changes, create developer level tickets with all required information and proposed areas for investigation/resolution and support developers with the required information to resolve.
- Issue backlog management: Review & prioritise all reported issues in the backlog alongside product, development and DevOps teams to ensure longer term issues are resolved.
- Documentation: Create and maintain internal and customer facing documentation and walkthroughs for the product and support internal teams with knowledge sharing.
- Reporting: Track and analyse product quality metrics, such as bugs raised, impact, and resolution time. Provide regular reports to management and identify areas for improvement and optimisation.
Experience
- Proven experience at product testing, test engineering, technical escalation management, technical support, or other similar roles
- Strong technical capabilities, with the ability to diagnose and resolve issues across multiple systems.
- Excellent communicator at all levels and ability to work collaboratively with other teams.
- Structured and organised approach to ensure issues are managed to completion, prioritised effectively, and reported on to key stakeholders.
- Strong problem-solving and decision-making abilities, with a proactive and solutions-oriented approach.
- Experience understanding data structures and database concepts.
- Development and coding or database experience a strong advantage.
Salary
They offer a great salary up to £50k pa.
Location
This company has an office-based Sheffield and you would be expected in once a month (at least).
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Job Type
Permanent, Full Time
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Work Authorisation
No
- Industry Sector IT & Internet