Resident Liaison team leader needed in Loughborough £17.60ph ref 1219069

Pro-actively prevent, investigate, manage, and resolve, at the earliest possible point,

issues raised, and complaints made by residents and their representatives, taking

positive action, and providing timely and tailored updates to residents, tracking cases and

actions to a conclusion.

Facilitate both the in-house and contracted delivery of repairs and investment works in

tenants’ homes, through pro-active communications, and the provision of tailored support

to residents requiring, expecting, receiving, or affected by works.

Oversee the management of the disabled adaptations programme and budget, including

communications with residents and their representatives, and arrangements around the

tailored delivery of works.

Develop resident liaison processes and systems, for example, to support the tracking of

complaint cases and actions, the successful delivery of repairs and investment works,

and the management of the disabled adaptations programme.

Produce and analyse management and performance data to identify service

improvements.