Hybrid Test and Support Engineer | £50,000 | Hybrid

Pearson Carter are working with company within the Edu-Tech industry. They are looking for a Test and Support Engineer to joining their innovative team. Get in touch if you’re looking for your next opportunity!

Responsibilities:

• Product Testing: find and validate product issues, test new features and validate that any resolved issues are tested as fixed.
• Issue prioritisation & resolution: Document and prioritise reported issues based on their impact to the business and severity of the issue, deeply investigate issues, resolving them directly where possible.
• Development support: For issues requiring code changes, create developer level tickets with all required information and proposed areas for investigation/resolution and support developers with the required information to resolve.
• Issue backlog management: Review & prioritise all reported issues in the backlog alongside product, development and DevOps teams to ensure longer term issues are resolved.
• Documentation: Create and maintain internal and customer facing documentation and walkthroughs for the product and support internal teams with knowledge sharing.
• Reporting: Track and analyse product quality metrics, such as bugs raised, impact, and resolution time. Provide regular reports to management and identify areas for improvement and optimisation.

Experience:

• Proven experience at product testing, test engineering, technical escalation management, technical support, or other similar roles
• Strong technical capabilities, with the ability to diagnose and resolve issues across multiple systems.
• Excellent communicator at all levels and ability to work collaboratively with other teams.
• Structured and organised approach to ensure issues are managed to completion, prioritised effectively, and reported on to key stakeholders.
• Experience understanding data structures and database concepts.

Salary:

They offer a great salary up to 50,000 and includes a strong benefits package

Location

The client is based in Sheffield and they are looking for someone to be in office on a hybrid basis.

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me on or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe - www.pearsoncarter.com

Keywords: Back End, Backend, Test and Support Engineer, Testing, Support, Full Stack, Developer, Software Engineer, Full Stack Software Engineer, Hybrid, Remote.