Head of Resident Operations in Newham

The rate is £317.86 per day PAYE

This is a temporary role

The reference number is:                                    RQ1247475

The successful candidate will be from a contact centre background that can support the managers with day to day operations and support with the improvement programme that is underway – in particular the re-procurement of the telephony platform and roll out of a chatbot. They need someone who can ‘do-the-doing’ rather than re-design the programme.

They will strategically manage and develop a professional service area ensuring that the delivery of the service meets professional and legislative requirements.

The areas of operational responsibility include;

• Corporate Contact Centre including telephony systems and channel shift
• Workforce planning and performance management
• Quality assurance and system and service development
• Delivery of Resident Experience Programme work streams

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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