Connecting Talent to opportunity

Connecting Talent to opportunity

Customer Service Advisor


Job Description:

Customer Service Advisor needed in Stoke on Trent, £11.44ph PAYE - Reference: 5248597

1. Distribute accurate data to the best placed operative to meet purpose
2. Ensure accurate information is received from operatives (including sub-contractors) regarding
requirement for additional trades / materials following repairs diagnosis
3. Ensure accurate information is received from operatives upon job completion
4. Ensure you meet expected performance requirements for taking incoming phone calls
5. Ensure all of the above is placed on the IT system and the IT system remains fit for purpose
6. Ensure all operatives are aware of any ‘system or Health and Safety flags’ and relevant Asbestos
Information prior to accessing a property
7. Build ongoing relationships with team members, operatives to create a positive working
8. Act as a positive role model and be approachable to other team members
9. Take responsibility for you own personal development by identifying and addressing your own
training needs
10. Implement and support any new practices which ensure the purpose of the service is met
11. Demonstrate adaptability in meeting specific customer needs
12. Act on any failure and waste within the system in accordance with the principles of work and feed
this into any continual overall service improvement exercise
13. Demonstrate a positive attitude to Health and Safety and follow the right procedures and practices
in place from the start
14. Ensure sufficient resource (operative, material) availability to allow the service to meet its purpose


This is a Full time role on a temporary contract basis  


If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.


Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


All our roles may be subject to pre-employment checks including references so please be prepared.


Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.


You can also follow us at Twitter/Facebook/LinkedIn or via our website




  • Job Type

    Temporary, Full Time

  • Work Authorisation


  • Industry Sector Customer Services