Job Title: Account Manager

Location: Preston

Salary: £26,000 - £30,000 (DOE) + 27 days holiday

Reports to: Operations Manager

Due to growth, my client is looking to recruit two Account Managers.

The ideal people will have experience of working in a driven environment, have customer facing experience, sales administration/data input experience as well as dealing with clients / suppliers via phone.

You will be expected to develop and maintain the Company's relationships with a client or group of clients (Police forces, Councils, Private sector clients, Housing associations), so that they will continue using the Company for business.

Key Responsibilities:

• To build and maintain strong, long lasting client relationships.
• To serve as the lead point of contact for all customer account management matters.
• To ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• To develop and maintain a good understanding of the products and services that the Company offers and be able to advise others about them.
• To work alongside the Account Director to generate new additional business with existing clients.
• To track orders through from production to completion, liaising with suppliers to ensure jobs are completed to the deadline date.
• To monitor orders for your assigned customers and notify them of updates or changes on a timely and regular basis.
• To ensure that all required client and sales data is accurately inputted into the Company system(s).
• To help deal with any client/supplier issues, ensuring that any are dealt with in a swift and efficient manner. Ensure that required procedures followed. 
• To identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
• To maintain professional and technical knowledge by, for example, participating in educational webinars / workshops, undertaking research, reviewing professional publications.
• To undertake accurate and timely sales administration activities.
• To undertake any other tasks as deemed reasonable for the role including, as required:
  • pulling together sample packs;
  • carrying out stock checks;
  • creating quotes on exact repeat orders.

 Ref: 1510351