Reviews Coordinator needed in Lewisham, £23.48ph PAYE - Reference: RQ1276334

Main Purpose of the job:

• To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines. Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions.
• To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework.
• To authorise the extension or provision of temporary accommodation in review cases as appropriate.
• To ensure the effective communication of review decisions, complaints, appeals and operational matters arising from reviews and enquiries to staff and managers within the Housing Needs Group and propose solutions that will enhance service delivery

This is a full time role on a Temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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