Connecting Talent to opportunity

Connecting Talent to opportunity

1st Line Support

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Job Description:



1st Line Support
Leicester
Office based, 9.00am-5.30pm


Are you an experienced IT professional looking for your next role. We are excited to partner with a market leader who is looking to recruit someone passionate about providing support to their business both in the UK and overseas.


Responsibilities:

 

Deliver an exceptional standard of service 

Provide 1st Line Support via remote tools, phone and email

Liaise with 3rd party vendors 

Supporting with IT Administration 

Setting up new users whilst managing hardware issues 

Prioritising workloads and complete service desk tickets in line with SLAs

 

 


Required Skills


Exceptional verbal and written communication skills


Exceptional customer service skills


Can do attitude, and willingness to learn new skills


Windows Desktop Operating Systems


Windows Server, Microsoft 365, Active Directory user administration


Good time management skills


Confident and assured, and able to operate under pressure

 

Interested? please click 'apply' today!



 

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector IT & Internet
  • Years Experience

    1+ years

  • Educational level

    Some Secondary School Coursework

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