Connecting Talent to opportunity

Connecting Talent to opportunity

Housing complaint officer needed in Croydon £18.76ph ref 8143


Job Description:

Housing complaint officer needed in Croydon £18.76ph ref 8143

Hybrid role


Essential knowledge:

  • Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention
  • Working knowledge of best practice in handling complaints and customer feedback
  • Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key services


Essential skills and abilities:

  • Strong oral communications skills using a range of methods, including delivering presentations
  • Strong written skills, providing clear and unambiguous reports on complex issues and not use jargon
  • Ability to manage and deliver a range of complex projects, tasks and activities
  • Practical problem solver, with a focus on efficiency, value for money and the effective management of conflicting priorities
  • Ability to demonstrate resilience when facing contradicting priorities or demanding workloads
  • Good facilitation skills
  • Creative and innovative with ideas and approach
  • Ability to build and maintain strong relationships at all levels
  • Ability to influence at all levels of the organisation – and unafraid to constructively challenge
  • Able to process and analyse a broad range of data quickly and effectively
  • Outstanding ability to work well in a team
  • A determination to deliver a high quality of service
  • A consistently positive attitude to change

Excellent organisational skills


Essential experience:

  • Complaint handling experience in Housing Needs, Homelessness, Intervention & Prevention

- Issuing responses to stage 1 complaints and member enquiries

  • Experience of working closely with different levels of staff up to an including chief executive level, gaining credibility across all levels