Complaints and Policy Compliance Officer needed in Bury

The rate is £16.63ph PAYE

This is a temporary role

The reference number is:                                   0009 1647 / 1

The successful candidate will be responsible for all matters relating to reviewing, investigating and responding to complaints, Elected Member and MP enquiries, Housing Ombudsman Service (HOS) liaison, Freedom of Information requests (FOI), and Subject Access Requests (SAR)

The role is responsible for overseeing complaints framework, providing advice to ensure compliance relating to Complaints Code of Conduct and Subject Access Requests

The role works with service managers to support the investigation of complaints across a broad range of service areas, each with different legislative requirements, ensuring that complaints are investigated thoroughly and fairly to establish the facts of the case, in line with policy and ensuring a customer focused service.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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