Responsibilities

• Develop and Implement Strategies: Create robust accessibility strategies, policies, and procedures.
• Quality Assurance & Audits: Influence quality assurance and testing strategy; conduct audits and assessments to identify improvement areas.
• Collaboration & Implementation: Work with design, development, and product teams to integrate accessibility; manage the implementation of the Internal Accessibility CoE testing process for all HMRC services.
• Training & Support: Provide expert guidance, training, and support on accessibility best practices and assistive technologies.
• Team Leadership & Development: Lead and mentor a team of accessibility professionals; handle talent development and succession planning.
• Representation & Decision Making: Represent HMRC in external forums and events; make informed decisions relating to accessibility testing.
• Stay Current: Keep up-to-date with emerging accessibility trends, technologies, and regulations, recommending actions to maintain compliance.

Person specification

• Positive Impact: Support HMRC's vision of positive employee experience ensuring maximum contribution from all colleagues.
• Advocacy: Promote and advocate accessibility test capabilities within and outside government.
• Training Delivery: Deliver training to colleagues on accessibility best practices, testing, and meeting the needs of our community.
• Relationship Building: Build relationships with third-party suppliers, project stakeholders, and service owners.
• Technical Proficiency: Proficient in HTML, CSS, JavaScript, and WAI ARIA to support service owners with remediation.
• Audit Experience: Experience in conducting full accessibility audits and understanding of evaluation tools and testing methods, including manual testing.

Essential Criteria

• Regulatory Knowledge: Excellent working knowledge of the Public Sector Bodies Accessibility Regulations 2018, the Equality Act 2010, and the impacts of non-compliance.
• WCAG Expertise: In-depth understanding of WCAG 2.1 and 2.2 standards.
• Assistive Technology Proficiency: Good knowledge of and ability to test with assistive technology tools.
• Leadership Experience: Proven experience in leading and managing a team.

Desirable Criteria

• Experience in a large, complex organization with diverse digital products and services.
• Knowledge of agile methodologies and their application in accessibility initiatives.
• Familiarity with accessibility testing tools and automation frameworks.
• Certification or formal training in accessibility standards and best practices.

Why HMRC?

At HMRC, we believe that diversity drives innovation. We value everyone's unique talents and perspectives, creating an environment where everyone can thrive. We encourage applications from individuals with diverse backgrounds, experiences, and abilities, as we strive to build a workforce that reflects the communities we serve.

Apply today and lead the charge in making HMRC's digital world accessible for everyone. Your journey to making a real impact starts here!

Benefits

Alongside your salary of £42,618, HM Revenue and Customs contributes £11,506 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.