Complaints and Insight Officer needed in Sutton

The rate is £16.24ph PAYE

This is a temporary role

The reference number is:                       RQ1339278

The successful candidate will be responsible for supporting the complaints improvement project and the steps required to meet the Housing Ombudsman complaints handling code and new LGSCO complaints handling code.

The role will involve the interrogation of past and current complaints data for errors, corrections, themes, intelligence, insights and benchmarking to provide feedback to the Customer Care team and Project Board.

The role will provide admin support to the Project Board.

Produce ad hoc and support the drafting of planned reports as requested.

Interrogate data to identify trends, risks, themes for reporting and for service improvement.

Be able to transform a wide range of data and information into insights and learning.

Able to summarise qualitative and quantitative information from within our recording sources into themes and recommendations.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website