Customer Service Advisor needed in Stoke on Trent, £14.36ph PAYE - Reference: 5258363 

1. To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.
2. To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service

1. To be responsible for answering specific and general enquiries and giving advice to members
of the public, other departments and outside agencies who contact the client on a basis of
resolution at the first point of contact where appropriate or the detailed transfer of unresolved
enquiries.
2. Responsible for taking payments via all channels, including responsibility for daily balancing,
making repayment arrangements, handling cash/cheque payments where appropriate, in
compliance with all audit requirements
3. To operate all relevant computer and support systems (e.g. Customer Relationship
Management system, Advanced Telephony Technology and alarms) in order to support and
process the customer enquiry.
4. To operate all relevant equipment in order to support and process the customer enquiry.
5. To operate all relevant manual systems/processes in order to support and process the
customer enquiry.
6. To support face to face and electronic channel enquiries i.e. Internet, text messaging where
appropriate.
7. To collate information, provide statistical data and extracted reports on all services provided
from both computer and manual sources.
8. To actively contribute and seek to continuously improve the service by ensuring that all
computer data, administrative systems, procedure manuals are maintained and kept fully up
to date.

This is a Full time role on a temporary contract basis  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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