Tenancy and Estates Case Manager needed in Taunton, Somerset Paying £17.71 per hr Ref 1435250

Full time hrs on a temporary basis

Role Overview: We are seeking a dedicated Tenancy and Estates Case Manager to be the accessible point of contact for our customers. In this role, you will handle all housing-related enquiries, from providing initial tenancy advice to managing complex cases. You will offer comprehensive support to our vulnerable customers to help them sustain their tenancies.

Key Responsibilities:

• Customer Support:

  • Provide initial tenancy advice and manage complex cases.

  • Record all customer interactions accurately on the Open Housing System.

• Property Management:

  • Oversee the administration and management of social housing properties, with responsibility for 550 to 750 tenancies.

  • Ensure adherence to housing policies and procedures.

• Vulnerable Customer Support:

  • Regularly deal with and provide support to vulnerable people.

  • Ensure comprehensive support to help vulnerable customers sustain their tenancies.

• Compliance:

  • Ensure adherence to housing laws and regulations.

  • Utilize strong interpersonal skills to manage a diverse range of responsibilities.

If you are interested in the role, please email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared