Planning & Admin team manager Ref 440555

We are seeking a proactive and skilled Team Lead for our Planning & Admin team to support the Asset Management & Improvement services. The successful candidate will oversee a team of coordinators, ensuring that all tasks are completed in line with the Council's processes and service standards.

You will play a key role in planning and delivering high-quality administrative support, managing a compliance and wider property processes, and ensuring effective coordination and communication with contractors, internal teams, and the public.

Key Responsibilities:

• Lead, manage, and develop a team to ensure all administrative and planning tasks are completed in a timely, efficient, and customer-focused manner.
• Supervise and allocate work to employees/contractors for tenanted and void properties, ensuring KPIs and deadlines are met.
• Ensure adherence to all relevant procedures, financial records, and procurement systems. Facilitate regular performance meetings with contractors and implement corrective actions as necessary.
• Oversee administrative functions, including monitoring compliance performance statistics, processing invoices, and coordinating responses to customer complaints and enquiries.
• Manage out-of-hours services, insurance claims, fire safety protocols, and other relevant work.
• Prepare reports and documentation for senior management, and participate in tenant and scrutiny panels when required.
• Support the induction and training of new staff, ensuring effective performance management within the team. 

You Will Be Expected to Demonstrate:

• Strong leadership and team management skills, with the ability to inspire and motivate your team.
• Detailed knowledge of Asset Management & Improvements processes, specifically in housing repairs and voids.
• Excellent customer focus and a commitment to continuous service improvement. Proficiency with modern technology and relevant systems for managing repairs, invoicing, and customer relations.

Qualifications 

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum
• Must be willing to undertake Level 3 in Management.
• Must be willing to undertake any Management training as necessary identified for the post.