Commissioning Officer needed in Gloucester Paying  £15.08 per hr ref 5260799

Full time hours on a temporary basis

• Are you looking for a role with variety where you will be making a real difference to people who are experiencing challenges in their lives?
  This is a rewarding role where you will support residents and work with local organisations to help households with the cost-of-living.
  We are looking for a methodical and accurate commissioning support officer (grant delivery team) to support the delivery of the Household Support Fund, which has been allocated to Authorities across England. You will be dealing with enquiries and applications from Gloucestershire households for support with essential household bills, goods and food.
  If you are looking for a hands-on role where you will be supported to develop your skills in a friendly and dynamic team, we would love to hear from you.
  
  
  Job Purpose
  • Delivering an efficient and customer focused service, by processing and responding to incoming applications by processing applications, data, and communicating information and advice where necessary.
  • Undertaking general clerical and administrative tasks to support the service as required.
  • Triaging applications via emails and the online system. Ensuring an accurate, confidential, and effective service by maintaining up-to-date filing systems (electronically), and security of information in accordance with the policies and procedures of the County Council and relevant legislation
  
  Main duties:
  • Tasks will include having conversations with households regarding the pressures they are facing and understanding their needs, processing applications and making decisions on what will help households with the difficulties they are facing. This will include challenging phone calls, where it may involve de-escalation and signposting households to appropriate support.
  • Working as a team to support complex cases and problem solve to provide an outcome.
  • ICT skills including excel, emailing in a professional manner. With excel you will be expected to know how to fill in data and create basic formulas.
  • Promote the Household Support Fund across the county.
  • Deliver the Household Support Fund within the DWP and Gloucestershire County Council guidelines for expenditure, and the Council’s local policy to allocate funds.
  • Administer and process applications to the Household Support Fund.
  • To maintain accurate records.