We are seeking a dedicated Resident Access Adviser to deliver excellent service to residents through various channels, including telephone, face-to-face, chat, social media, and emails. The role aims to provide efficient and accurate service, resolving enquiries at the first point of contact and ensuring seamless interface with back-office departments.

Key Responsibilities:

• Engage with residents via telephone, web, email, SMS, and written correspondence.

• Provide high-quality information and advice on a diverse range of services.

• Rotate between providing frontline services and duties across different locations.

• Maintain excellent IT, customer service, and communication skills.

• Ensure a positive impact on customer satisfaction and service reputation.

• Achieve performance targets and high rates of satisfaction.

• Promote a positive and helpful image of the service.

 If you are interested in the role, please email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared