Service Delivery Director – Microsoft Dynamics 365 BC – £100,000

Pearson Carter is working with a fast-growing Microsoft Partner seeking an experienced Service Delivery Director to lead and scale their Dynamics 365 Business Central delivery teams.

This is a key leadership role focused on driving delivery excellence across consultancy, development, and project management. You’ll shape delivery strategy, lead high-performing teams, and ensure outstanding client service during a period of rapid growth.

They offer a salary of up to £100,000, flexible working, and a strong benefits package.

Responsibilities:

• Lead end-to-end service delivery across projects and departments.

• Define strategy and improve operational performance.

• Oversee timelines, budgets, and service quality.

• Manage client relationships and delivery escalations.

• Drive team utilisation and resource allocation.

• Support growth and profitability through delivery excellence.

Experience:

• 7 years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies.

• Strong expertise in Dynamics 365 Business Central.

• Proven leadership of cross-functional teams.

• Project delivery experience with Agile/Waterfall methodologies.

• Commercial management of P&L and delivery KPIs.

Salary
Up to £100,000 depending on experience.

Location
Flexible remote working within the UK.

Applications welcome from professionals with Microsoft Dynamics NAV / D365 BC experience.

How to Apply
Apply with your CV to be considered. Contact [email protected] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology Recruitment – www.pearsoncarter.com

Keywords: D365, Business Central, Dynamics NAV, Microsoft Partner, ERP, CRM, Service Delivery, Director, Project Delivery, Consulting, Remote, UK.