Mobile Responder needed in Cardiff

The rate is £14.13ph PAYE

This is a temporary role

The reference number is:                   RQ1639484

The successful candidate will receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.

They will work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction and will provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions.

They are responsible for dealing with sensitive and emergency situations effectively and efficiently liaising with other customers, next of kin, care agencies are/or emergency services.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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