We are supporting a well-established organisation in their search for a Customer Service Administrator to join their team. This is a great opportunity for someone with customer service experience who enjoys resolving queries, maintaining records, and supporting internal teams.

Key Responsibilities

• Handle customer enquiries via phone, email, and online channels.
• Respond to feedback, complaints, and compliments professionally and efficiently.
• Maintain accurate records of customer interactions.
• Work closely with internal teams to resolve issues promptly.
• Monitor and manage customer feedback and online reviews.
• Identify trends and opportunities to improve service processes.
• Support the creation and use of customer communication templates and best practices.
• Ensure confidentiality and compliance with data protection standards.

Skills and Experience

• Previous experience in customer service or administrative roles.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities.
• Calm, empathetic, and solution-focused approach.
• Proficient in Microsoft Office; experience with CRM systems is advantageous.
• Collaborative team player who enjoys sharing best practice.