We are seeking a proactive and detail-focused Customer Service Advisor to join a busy, fast-paced team. This role is ideal for someone who is confident managing a high volume of enquiries, able to resolve issues efficiently, and committed to delivering an excellent customer experience.

• Respond to incoming customer calls and email enquiries within agreed KPI timeframes.
• Handle verbal and written complaints professionally and promptly.
• Manage follow-up calls based on email or online form submissions.
• Support all after-sales, warranty, and service-related queries.
• Escalate issues to relevant internal teams when required.
• Log and update customer information and order details accurately.
• Track and process new orders, replacements, and refunds.
• Process payments and handle basic sales enquiries.
• Check product/service availability, pricing, and order status.
• Complete general customer service administration as needed.

• Strong verbal and written communication skills.
• Ability to remain calm, patient, and professional when under pressure.
• Excellent interpersonal skills and confidence building rapport with customers.
• Quick learner with the ability to prioritise and multitask effectively.
• High standard of spelling, grammar, and attention to detail.
• Confident using computer systems, CRM tools, and order-entry platforms.
• Able to work independently and as part of a small, supportive team.
• Comfortable liaising with multiple internal departments to resolve queries.