Job responsibilities will include, but are not limited to;

Responding to and resolving NAV/BC support queries via telephone, email and remote access
Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
Call management and prioritisation, ensuring service level agreements (SLA’s) are met
Problem analysis and data investigation
Attendance at handover meetings with the project team to assist with a smooth transition to support
Keeping up to date with latest software
Promoting continuous improvement and best practice within the department helping our client increase the number of recommendations for new business
Work in a hybrid capacity to deliver consultancy in ISV Installs for Jet/Continia
Able to project manage and deliver CaaS Wave Releases as per the Microsoft schedule
You will also be expected to carry out any reasonable duties which may be requested from time-to-time
Always work in accordance with legislative requirements and company policy and procedures

Knowledge, Skills & Experience;

MB-800 certification would be a distinct advantage
Accounting qualifications or background preferred
Microsoft Partner experience is preferred
Good experience working on Microsoft Dynamics NAV/BC is essential
Implementation experience of Jet and Continia is preferred
Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
Experience with remote access software and associated technologies essential
Customer and service focused
Excellent telephone manner
Good attention to detail and analytical skills with a confident pro-active approach to work
Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
Excellent verbal & written communication skills
Knowledge of Microsoft SQL Server and Maintenance plans

Benefits;

Connecting Talent to opportunity

Dynamics NAV / BC Support Consultant - Remote - UK BASED