Location: Erith, DA8 
Working hours: Monday to Friday, 08:00–16:00 or 09:00–17:00
Salary: £26,000–£29,000 per annum (depending on experience)

Main Role & Purpose

• Support the Contracts Manager.
• Schedule works for engineers working on service, repair and planned works across contracts within the social housing / local authority sector.
• Act as a point of contact for anything administration-related.
• Provide second-line support for queries from customers, clients and residents via the Customer Service Team.
• Log all activity from inbound phone calls/emails into the in-house system (training provided) and assist with emergency calls from residents/clients if needed.
• Deliver excellent customer service — clear, concise, polite, and helpful communication at all times.
• Work with Microsoft Office and general office systems.
• Prepare and issue documentation such as job packs, permits, compliance certificates and handover files.
• Liaise with subcontractors to obtain updates, quotes, purchase orders, and completion reports
• Monitor contract inboxes and allocate tasks to relevant teams in a timely manner.
• Support financial administration, including raising invoices, processing variations, and checking completed works against schedules of rates.
• Maintain accurate records of all works, correspondence, and approvals for audit and compliance purposes.

Candidate / Person Specification

• Previous experience in a busy admin, contact-centre or customer-facing admin role.
• Experience in Social Housing is essential
• Experience with CRM or in-house database systems
• Experience scheduling work for multiple engineers / workforce teams.
• Excellent IT skills and confident telephone manner.
• Strong written and verbal communication skills (internal & external).