Job Title:
D365 Customer and Field Service Consultant – Chicago, Illinois – Full-Time (Hybrid or Remote)

Job Overview:
We are seeking a D365 Customer and Field Service Consultant to join our team and deliver high-impact Microsoft Dynamics 365 Customer Engagement (CE) solutions focused on Customer Service and Field Service. This role is ideal for someone with deep functional expertise in D365 CE who enjoys engaging with clients, translating business requirements into scalable solutions, and mentoring junior consultants.

Responsibilities:

• Engage with clients to gather and analyze business requirements for Customer Service and Field Service processes.
• Design and configure Dynamics 365 CE solutions tailored to client needs in Customer Service and Field Service modules.
• Provide guidance on leveraging the Power Platform, including Canvas Apps and Power Automate, to optimize business processes.
• Lead workshops, solution design sessions, and client demonstrations.
• Mentor and support junior consultants and team members on Dynamics 365 best practices.
• Review client implementations to ensure alignment with organizational and Microsoft standards.
• Collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions.
• Document functional designs, process flows, and solution architecture for client projects.

Experience & Skills:

• Proven experience as a D365 CE Consultant with functional expertise in Customer Service and Field Service modules.
• Strong understanding of D365 CE capabilities and the Power Platform.
• Experience delivering end-to-end D365 CE implementations for clients.
• Strong analytical, problem-solving, and communication skills.
• Experience leading workshops, solution design sessions, and mentoring junior team members.

Salary & Benefits:

• Competitive compensation
• Comprehensive benefits package
• Career advancement opportunities

Location:
Chicago, Illinois – Full-Time (Hybrid or Remote)

How to Apply:
Submit your CV to be considered for this position. You can also reach out at [email protected] or (207) 248 8299

About Pearson Carter:
Pearson Carter is the global leader in Microsoft Technology, Web, Mobile, and Software Development recruitment, specializing in Microsoft Dynamics 365 roles worldwide – www.pearsoncarter.com

Keywords:
#Dynamics365 #D365CE #CustomerService #FieldService #PowerPlatform #CRM #Consultant #SolutionDesign #ClientEngagement #MicrosoftTechnology