NAV ERP Support Manager

Salary: £45,000 – £50,000
Location: Hampshire, Hybrid (3 days a week)
Travel: Candidates must live within a 1-hour commute

About the Organisation

A fast-growing national services business is undergoing major digital transformation following rapid expansion—from several hundred employees to over 2,000 in recent years. With strong ongoing growth and a roadmap towards future ERP modernisation, the organisation is investing in internal capability and bringing NAV expertise in-house for the first time.

The business currently operates on Microsoft Dynamics NAV 2015 (on-premise, Azure-hosted) which underpins finance, invoicing, customer records, pricing, and reporting. Power BI and Jet Reports are widely used across the organisation. Around 30 departmental “super users” support day-to-day operations, backed by an external IT provider.

This role will take technical ownership of the ERP system, enhance its performance, and help shape the journey towards a future version of NAV/Business Central.

The Role: NAV ERP Support Manager

Reporting to the Senior IT Manager, you will be the organisation’s internal NAV specialist—owning, supporting, and developing the Dynamics NAV 2015 environment. You’ll work closely with users across the business, manage integrations, improve reporting capability, and coordinate with outsourced IT partners where required.

This is a key position for someone who wants both hands-on technical work and the opportunity to influence long-term ERP strategy.

Key Responsibilities

ERP Management & Development

• Manage, maintain, and enhance Microsoft Dynamics NAV 2015 (Azure-hosted, on-premise deployment).
• Develop and implement customisations using C/AL.
• Collaborate with external IT support partners for escalations and updates.
• Support planning and preparation for future migration to a newer NAV/Business Central version.

Database & Integrations

• Oversee SQL Server maintenance, performance tuning, and data integrity.
• Manage integrations with applications such as field service tools, scheduling platforms, reporting systems, and customer portals.

Reporting & Analytics

• Maintain and improve Power BI dashboards and Jet Reports across finance, invoicing, and operational teams.
• Work with departments to understand KPI needs and deliver actionable insights.

User Support & Training

• Act as the internal NAV expert for approximately 30 key users.
• Troubleshoot issues and perform root cause analysis.
• Provide training, documentation, and support to ensure efficient use of the system.

About You

Required Experience

• 3 years working with Microsoft Dynamics NAV (2012 or 2015).
• Strong C/AL development skills.
• Solid SQL Server experience (queries, scripting, optimisation).
• Proficiency with Power BI and Jet Reports.
• Experience working in Azure-hosted environments.
• Excellent communication, analytical, and problem-solving skills.
• Background in service, finance, or operations environments beneficial.

Desirable

• Microsoft Dynamics NAV certifications.
• Experience with migrations to Business Central.
• Exposure to AL development and Visual Studio Code.

What You’ll Bring

• Confidence working directly with business users and technical partners.
• A proactive approach to optimisation, stability, and data quality.
• Ability to translate technical detail into clear information for non-technical teams.
• Desire to be the internal expert and shape future ERP modernisation.

Keywords: Microsoft Dynamics NAV, NAV 2015, NAV Support, ERP Support, C/AL, SQL Server, T-SQL, Power BI, Jet Reports, Business Central, BC Migration, AL Language, Azure, Azure-hosted ERP, Integrations, API Integrations, Anveo, Dime Scheduler, Field Service, Dashboard Development, KPI Reporting, Data Insights, Troubleshooting, Root Cause Analysis, User Training, Stakeholder Management, Process Improvement, Finance Systems, Operations Systems, Service Environment.