D365 BC Support Team Lead - (Remote) - UK Citizen/ILR

Pearson Carter are currently recruiting a D365 BC Support Team Lead for one of the UKs most reputable Solutions Partners.  They have a relentless focus on employee and client satisfaction, resulting in a culture with long tenures, lasting business relationships and a strong project pipeline.

Responsibilities

• Team management - Lead, mentor and guide team members whilst fostering a collaborative team culture
• Incident management - Prioritise and allocate incidents and service requests based on urgency and impact. 
• Documentation - Maintain the knowledge base and oversee accurate and effective documentation of incident details and troubleshooting steps
• Reporting & Metrics - Establish, monitor and report on service delivery KPIs

Experience

• Strong experience as a 2nd/3rd line BC Support Consultant 
• Excellent troubleshooting and problem solving skills
• Ability to manage competing priorities in a fast-paced, customer-facing environment. Strong communication and stakeholder management skills
• Proven experience managing, mentoring or leading people (formal or informal)

Salary 

• A salary of upto £60k is available

Location

• This role is fully remote

How to Apply 

Please apply today with your CV to be considered for this position.  You can also get in touch with me directly at [email protected] or 0191 406 6111. 

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe. www.pearsoncarter.com 

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