Job title
Onsite Engineer – Level 2 - Sao Paulo – SP – Brazil – 5 days a week onsite – Contract role

Job Overview

We are looking for an Onsite Engineer – Level 2 to join our client’s IT team, providing hands-on support to their user community. This role will act as a key point of contact for IT tickets, requests and issues, ensuring a high level of service delivery while representing the IT function onsite.

You will work closely with the IT Operations Manager and wider IT team, contributing to both day-to-day support and project-based initiatives.

Responsibilities

• Recognize, exemplify, and adhere to company values centered around People, Clients and Performance.
• Act as a point of contact for assigned IT tickets, requests, and issues.
• Triage IT tickets and resolve or escalate based on impact and severity.
• Escalate unresolved issues to the appropriate IT team members.
• Prepare IT hardware for end users and support the Windows desktop environment.
• Troubleshoot account and application-related issues.
• Support software rollouts and new technology implementations.
• Ensure IT governance policies and SOPs are followed.
• Assist with IT projects and special assignments as required.
• Work under the guidance of the IT Operations Manager and IT Team Leads, with mentoring available from senior IT staff.

Experience

• Minimum of 2 years’ experience in an IT service delivery environment.
• Strong experience supporting Microsoft Windows desktop environments.
• Excellent written and verbal communication skills.
• Strong team collaboration skills.
• Eagerness to learn new technologies and concepts.

Salary/Package

Contract day rate – competitive

Location

Av. Ibirapuera, 2.332 – Torre II – 4th floor
04028-002 – Sao Paulo – SP – Brazil

How to Apply

Apply with your CV to be considered for this position. You can also get in touch with me on [email protected]

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe - www.pearsoncarter.com

Keywords:
#OnsiteEngineer #ITSupport #Level2Support #ServiceDesk #WindowsDesktop #ITServiceDelivery #ITOperations #HardwareSupport #ApplicationSupport