IT Field Engineer – Manhattan & Brooklyn – up to 75K - full time role

Job Overview

We’re looking for an IT Field Engineer to provide hands-on technical support across multiple customer sites. This role rotates weekly between office-based and on-site work. You’ll work closely with internal IT teams to ensure smooth operations, solve technical issues, and build strong professional relationships.

Responsibilities

• L1 & L2 support for applications, cloud/on-site software, network, Wi-Fi, phones, printers, TVs, access control, POS devices, and Zoom rooms.
• Routine site checks, audits, and preventative maintenance.
• On-call support (typically 1 weekend in 4).
• Maintain organized equipment rooms and ensure compliance with company standards, legal, and H&S requirements.
• Assist with new site setups, refurbishments, and installations.
• Liaise with third parties and suppliers to resolve issues.
• Use ServiceNow to log tickets and recommend process improvements.
• Collaborate globally with IT support teams for consistent service.

Experience

• Degree or equivalent in IT, or relevant experience.
• 3 years in help desk, IT service desk, or senior support role.
• Experience with troubleshooting software, hardware repair/build, basic networking, Windows Server, and Apple ecosystem.
• Printer, TV, and phone support.
• ITIL knowledge preferred.
• Strong communication skills; able to explain technical issues to non-technical users.
• Personable, proactive, and organized.

Salary/Package

• 65,000 – 75,000 per year
• Travel expenses reimbursed
• Free on-site meals
• 401(k) contributions
• Permanent role (contractor title for payroll)

Location

New York

How to Apply

Apply with your CV or contact [email protected].

Pearson Carter is the global leader in Microsoft Technology, Web, Mobile, and Software Development Recruitment – www.pearsoncarter.com

Keywords:
#ITFieldEngineer #TechnicalSupport #ITServiceDesk #L1Support #L2Support #Networking #WindowsServer #MacOSX #Cloud #HardwareRepair #ServiceNow #OnSiteSupport #ManagedIT #ITIL