Dynamics D365 BC/LS Support lead - £50,000

Dynamics D365 BC/LS Support lead - £50,000

Pearson Carter are working with one of the leading Microsoft Partners based in the United Kingdom. They are looking to grow there team and wanting someone to expand their support team and are seeking an experienced Support Lead to work closely with our Customer Success Manager to ensure the service desk provides efficient and high-quality support to their customers and operates in line with the wider company vision, strategy and goals. The Support Lead will be responsible for the day-to-day leadership and operational effectiveness of the Microsoft Dynamics 365 Business Central (BC)/LS Central Support Team across the organisation.

They offer a competitive salary based on experience, opportunities for professional growth and development including Microsoft Certification training.

Get in touch if you’re looking for your next opportunity!

Responsibilities

• Lead, mentor and guide the support team members, identify training needs and creating development plans for each team member in line with business needs.
• The Support Lead will oversee the smooth operation, troubleshooting and optimisation of the ERP platform, acting as an escalation point for complex BC-related issues while leading a small team and working closely with cross-functional stakeholders.
• Maintain regular updates and communication with the Customer Success Manager, sharing updates, highlighting performance, risks, resourcing needs and recommendation.

Experience

• 5yrs experience as a 2nd/3rd line Business Central Support Consultant
• LS Retail knowledge/experience desirable
• Excellent troubleshooting and problem-solving skills
• Ability to manage competing priorities in a fast-paced, customer-facing environment. Strong communication and stakeholder management skills
• Proven experience managing, mentoring or leading people (formal or informal)

Benefits

• Competitive annual leave, including your birthday off.
• Critical Illness and Death in Service cover.
• Pension Scheme eligible to join from day 1.
• Electric Vehicle Salary Sacrifice Scheme.
• Employee Assistance Programme.
• Mental Health First Aiders and a proactive approach to a positive workplace.
• Flu vaccinations
• Opportunities for professional growth and development including Microsoft certification training.
• A forward-thinking and digitally innovative work environment.
• Access to the latest Microsoft tools and technologies for creating exceptional digital pre-sales experiences.