• Deliver high-quality development services as a subject matter expert in MYOB Acumatica
• Design, develop, test, and support customisations and integrations for clients
• Work closely with consultants, clients, and internal teams to resolve issues and deliver solutions

Development & Technical Delivery

• Design, implement, and test Acumatica customisations and third-party integrations
• Diagnose and resolve complex, time-critical technical issues
• Translate client requirements into scalable technical solutions
• Maintain code, integrations, and documentation using tools such as GitHub

Client & Service Management

• Manage and resolve client cases with clear and timely communication
• Ensure high client satisfaction through proactive updates and problem resolution
• Align technical delivery with client expectations and business outcomes

Project & Delivery Management

• Plan, track, and deliver work within agreed timelines and budgets
• Manage billable hours, revenue targets, and quoting activities
• Monitor performance metrics such as CSAT and improve service delivery

Collaboration & Team Contribution

• Work closely with consultants, project teams, and stakeholders
• Support mentoring, coaching, and knowledge sharing within the team
• Contribute to continuous improvement of processes and internal knowledge base

Operations & Compliance

• Maintain accurate records of projects, cases, and client communications
• Ensure proper documentation, timesheet completion, and system updates
• Follow internal processes, security protocols, and quality standards

• Strong development and problem-solving skills
• Experience with ERP systems, ideally MYOB Acumatica
• Ability to manage client-facing responsibilities and technical delivery
• Strong communication and stakeholder management skills
• Organised, detail-oriented, and capable of managing multiple priorities
• Collaborative mindset with a focus on continuous improvement