We have full time and part time roles available, with the part time roles being 15-25 hours per week, with shifts ending at 5.00 pm (there are no alternatives currently available).

Please indicate on your submission if a full time or part time role is preferred.

As training will take place in Devizes, we do not currently offer virtual training, candidates need to live in a sensible commuting distance to Devizes. Please indicate on the CV where they are based.

What candidates will be doing -

As the first point of contact for our 90,000 customers, they will be the voice of Aster, providing telephone support in an empathetic and professional manner.

They will:

Resolve customer queries and find practical solutions
Book appointments and support customers with self-service options
Take ownership of customer cases from start to finish
Deliver a positive experience, even in challenging situations
Use judgement, empathy, and problem-solving skills to make things happen


Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, and provide support will be invaluable.

What skills do you need?

Experience in a customer service environment and be confident handling customer enquiries.

They will be -

A confident communicator and great listener
Calm under pressure and resilient
Empathetic and customer-focused
Comfortable managing a high volume of customer interactions
Skilled at multitasking across multiple systems
Confident in using IT systems, including Microsoft Office applications
Motivated to take ownership and find solutions
Someone that performs well in a hybrid environment

Reference 5298444

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

 

Essential Employment is acting as an Employment Agency in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.