A growing Microsoft Partner with a strong reputation for delivering innovative ERP solutions and building long-term customer relationships. With a customer-centric approach and a collaborative culture, the business is committed to helping clients maximise the value of their technology investments while providing employees with excellent development opportunities and a flexible working environment.

We are hiring a Senior Account Manager to join the commercial team.

This is a strategic, customer-focused position responsible for managing and developing relationships with a portfolio of high-value clients, ensuring exceptional service and identifying opportunities for continued growth.

• Own and develop long-term relationships with key customers, acting as their primary commercial contact
• Build account strategies aligned with customer objectives and business priorities
• Lead regular account reviews and strategic discussions with senior stakeholders
• Coordinate internal teams to ensure actions are delivered and customer outcomes are achieved
• Identify and drive up sell, cross-sell, and contract expansion opportunities
• Create and execute revenue and growth plans across your account portfolio
• Manage contract renewals and commercial negotiations, ensuring customers continue to realise value from their investment

• 5 years of experience in account management, customer success, or commercial roles within ERP, SaaS, or subscription-based software environments
• Previous experience working for a Microsoft Partner is essential
• Strong knowledge of Microsoft Dynamics 365 Business Central
• Proven ability to manage complex customer relationships involving multiple stakeholders
• Strong commercial acumen with a track record of growing and retaining accounts
• Strategic mindset with the ability to focus on long-term customer value
• Excellent communication skills, comfortable engaging with both operational teams and senior leadership
• Highly organised, with the ability to manage multiple priorities effectively
• Comfortable working autonomously and taking ownership of customer outcomes
• Experience using HubSpot, CRM would be advantageous

• £55,000–£65,000 base salary
• £15,000 OTE
• Fully remote working
• 25 days annual leave plus your birthday off
• Competitive benefits package
• Access to an Employee Well being Platform
• Mental Health First Aiders and a strong commitment to employee well being
• Critical Illness and Death in Service cover
• Ongoing training and personal development opportunities
• Regular social events and a collaborative culture
• Flexible hybrid/remote working options

Please apply ASAP with your CV to be considered for this opportunity.

For more information, contact george@pearsoncarter.com or call 0191 406 6111.

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