An award-winning Managed Service Provider with over 40 years of success is looking to add a Principal Engineer to its Cloud & Managed IT division.

With a strong reputation for technical excellence and customer service, the business has consistently been recognised as one of the UK's best employers and continues to invest heavily in its people, technology, and culture.

Operating a collaborative, team-focused environment, they are seeking an experienced technical leader who can help shape standards, mentor engineers, and provide senior technical guidance across the business.

We are hiring a Principal Engineer to join an established Cloud Services team.

This is a hands-on technical leadership position, ideal for someone who enjoys remaining close to the technology whilst also influencing engineering standards and supporting the development of others.

• Act as the senior technical authority across Managed IT services

• Provide hands-on leadership whilst remaining actively involved in engineering and troubleshooting

• Mentor and support engineers, driving technical consistency and best practice

• Serve as the final escalation point for complex infrastructure and platform issues

• Lead major incident investigations, root cause analysis, and remediation activities

• Drive service improvement, resilience, security, and governance initiatives

• Work closely with Operations, Cloud, Security, Professional Services, and Service Management teams to enhance service quality and reduce recurring issues

• Contribute to customer remediation, transformation, and technical uplift projects

• 7 years of experience within an MSP or Managed Services environment

• Previous experience operating in a senior technical position with leadership responsibilities

• Strong combination of hands-on technical expertise and influencing skills

• Proven experience acting as a senior escalation point for complex issues

• Experience mentoring engineers and raising technical standards across teams

• Strong background delivering technical improvements and transformation projects

Strong experience across:

• Microsoft Azure

• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)

• Microsoft Entra ID (Azure AD)

• Active Directory and Hybrid Identity

• Microsoft Intune

• Windows 10 and Windows 11

• Windows Server

• Hybrid Infrastructure

• End User Computing (EUC)

• DNS and DHCP

• Backup and Disaster Recovery

• Networking fundamentals (TCP/IP, Routing, Firewalls and VPNs)

• PowerShell

• Security and platform hardening

• Salary up to £62,000

• Hybrid working model (3 days per week in the office – Tuesday to Thursday)

• Join an award-winning, highly respected Managed Services business

• Opportunity to influence technical standards and engineering excellence

• Work alongside experienced Cloud, Security, and Professional Services teams

• Strong culture focused on collaboration, development, and long-term career growth

Please apply ASAP with your CV to be considered for this opportunity.

For more information, contact [email protected] or call 0191 406 6111.

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