Key Responsibilities

• Maximise rent collection in line with organisational targets by making appropriate arrangements to recover rent arrears and enforce tenancy conditions, with a strong emphasis on early intervention and prevention.

• Monitor tenants' rent accounts, including parking accounts where applicable, and take prompt action in accordance with rent collection procedures to minimise debt and reduce the risk of homelessness.

• Create and manage use and occupation accounts, ensuring the accurate transfer of payments and regular monitoring of cases.

• Provide advice and guidance on housing-related benefits, welfare support, budgeting, and income maximisation, helping tenants access all benefits and financial assistance to which they are entitled.

• Maintain up-to-date knowledge of relevant housing legislation, welfare benefits, and welfare reform changes, ensuring advice and practices remain compliant and effective.

• Support vulnerable tenants by identifying additional needs and referring them to appropriate internal and external support services to help sustain tenancies and improve outcomes.

• Prepare accurate arrears case reports and legal documentation, attend court hearings when required, and represent the organisation in rent arrears and possession proceedings.

• Conduct interviews, telephone appointments, and home visits with tenants regarding rent payments, arrears recovery, and tenancy-related matters.

• Work closely with housing management colleagues and other stakeholders to deliver coordinated and efficient services, ensuring customer records are accurately maintained and updated on relevant IT systems.

• Participate in new tenancy sign-ups and early tenancy visits, providing clear advice on tenancy responsibilities, rent payment obligations, benefit entitlement, budgeting, and debt management support.

Reference 5300755

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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