Inclusion Lead needed in Taunton, £269.23 per day PAYE - Reference: OR111797

To lead on the management and resolution of Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in accordance with statutory guidance, local policies and best practice.

The Inclusion Lead will work collaboratively with families, schools and professionals to seek early resolution of complaints and improve outcomes for children and young people with SEND.

• Manage and coordinate all Stage 1 SEND complaints.
• Acknowledge, investigate and respond to complaints within agreed timescales.
• Gather and review relevant information, records and evidence to inform investigations.
• Communicate effectively with parents, carers, schools and professionals throughout the complaints process.
• Prepare clear, accurate and professional Stage 1 complaint responses.

• Identify key issues, concerns and learning arising from complaints.
• Work with services and partner agencies to resolve concerns at the earliest opportunity.
• Ensure complaints are considered fairly, objectively and consistently.
• Escalate complex or high-risk cases to the Senior Inclusion Lead as appropriate.

• Maintain accurate complaint records and monitoring information.
• Identify themes, trends and lessons learned from complaints.
• Contribute to service improvements through recommendations and action planning.
• Support compliance with SEND legislation, local authority policies and complaints procedures.

• Develop positive relationships with families, schools and partners.
• Promote a culture of openness, learning and continuous improvement.
• Represent the service at meetings relating to complaint investigations where required.

• Accountable to the Senior Inclusion Lead.
• Responsible for delivering high-quality Stage 1 SEND complaint investigations and responses.
• Works within delegated authority and escalates matters requiring senior decision-making.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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