Pearson Carter is working with an established Microsoft Solutions Partner that is continuing to grow following a strong pipeline of new projects and international expansion.

The business specialises in delivering Microsoft Dynamics solutions into niche industries and has recently expanded into new markets across the UK, Europe, US and Australia.

With around 60 employees, the company combines the opportunities of a growing international Microsoft Partner with a collaborative, non-corporate working environment.

You’ll join an established team of three Support Consultants, providing 1st and 2nd line support to customers using Microsoft Dynamics 365 CE and Power Platform solutions.

This is a customer-facing position where you'll be responsible for investigating and resolving customer queries, providing guidance on how to use the software and ensuring issues are resolved within agreed SLAs.

• Provide 1st and 2nd line support across Dynamics 365 CE and Power Platform

• Respond to customer queries and technical/functional issues

• Troubleshoot and resolve problems within agreed SLAs

• Guide customers on how to effectively use their Dynamics solutions

• Investigate issues and identify appropriate resolutions

• Escalate more complex issues when required

• Maintain clear communication with customers throughout the support process

• Work closely with the wider consultancy and delivery teams

• Help maintain high levels of customer satisfaction and service quality

• Contribute to the continuous improvement of the support function

We’re looking for someone with a strong combination of Dynamics 365 CE knowledge, support experience and customer service skills.

• At least 1 year of D365 CE / CRM and Power Platform support experience

• 1st and 2nd line application support experience

• Previous experience working within a Microsoft Partner environment

• Hands-on experience supporting Microsoft Dynamics 365 CE solutions

• Power Platform experience

• Experience working to SLAs within a customer support environment

• Strong troubleshooting and problem-solving skills

• Excellent customer service and communication skills

• Confidence dealing directly with customers

• Ability to manage multiple support queries and priorities

Fully Remote – UK

This position offers fully remote working as part of a collaborative Microsoft Dynamics team.

Salary up to £40,000

Benefits include:

• Fully remote working

• 25 days annual leave

• Bupa private medical insurance

• Life assurance – 4x salary

• 3% pension contribution

• 2 volunteering days

• Opportunity to complete Microsoft certifications and professional qualifications

• Career development within a growing Microsoft Partner

• Exposure to an expanding international customer base

If you’re currently working in Dynamics 365 CE / CRM Support within a Microsoft Partner and you're looking for a fully remote opportunity with strong progression potential, please apply with your CV.

Alternatively, contact me directly:

[email protected]
0191 406 6111

Pearson Carter connects top Microsoft professionals with world-class organisations.