Up to £40,000 Fully Remote

Pearson Carter is currently recruiting for a Microsoft Dynamics 365 CE Support Consultant to join a growing Microsoft technology business delivering solutions to customers across the UK and internationally.

The organisation has built a strong presence within specialist markets and is continuing to expand following a number of new project wins. With approximately 60 employees, it offers the stability of an established Microsoft Solutions Partner while maintaining a close-knit and collaborative culture.

As the customer base continues to grow across the UK, Europe, North America and Australia, they are looking to strengthen their application support capability with an additional Dynamics professional.

Working as part of an existing application support team, you will help customers get the most from their Dynamics 365 CE and Power Platform environments.

You’ll manage incoming support requests from initial investigation through to resolution, dealing directly with customers and taking ownership of issues wherever possible.

Your day-to-day responsibilities will include:

• Managing Dynamics 365 CE application support tickets

• Diagnosing both functional and technical issues

• Supporting customers across Power Platform solutions

• Resolving first and second-line queries within agreed service levels

• Providing users with guidance around system functionality and best practice

• Keeping customers informed throughout the lifecycle of their support request

• Identifying when incidents require escalation to specialist consultants or developers

• Working alongside consulting, technical and project delivery teams

• Prioritising multiple incidents based on urgency and business impact

• Helping improve internal support processes and overall service delivery

This opportunity would suit someone who already has commercial experience supporting Microsoft Dynamics applications and enjoys working directly with customers.

You should have:

• 1 year of commercial Dynamics 365 CE / CRM experience

• Experience supporting Power Platform applications

• Previous exposure to both first and second-line application support

• A background working for a Microsoft Partner

• Good working knowledge of Dynamics 365 Customer Engagement

• Experience managing tickets against SLAs

• Strong diagnostic and problem-solving ability

• A customer-focused approach to application support

• Clear written and verbal communication skills

• The ability to take ownership of several tickets simultaneously

The role is fully remote anywhere in the UK, with a salary of up to £40,000 depending on experience.

The wider package includes 25 days' annual leave, Bupa private healthcare, life assurance at four times salary, a 3% pension contribution and two paid volunteering days.

You'll also have access to Microsoft certifications and additional professional qualifications, alongside opportunities to progress as the organisation continues its international growth.

If you’re currently working with Dynamics 365 CE / CRM and Power Platform and have experience supporting customers within a Microsoft Partner environment, Pearson Carter would be keen to speak with you.

Apply with your CV or contact George directly:

[email protected]
0191 406 6111

Pearson Carter specialises in connecting Microsoft professionals with organisations across the global technology market.