Key responsibilities:

• Deliver face-to-face training, workshops, webinars and 1-on-1 support
• Train staff on internal AI tools and practical AI usage
• Train users across Microsoft Office, including advanced functions
• Support/training across FileSite and Aderant
• Develop training guides, FAQs and documentation
• Troubleshoot user issues and escalate technical problems
• Support the rollout of new systems and processes
• Gather user feedback and work with technology teams on improvements

THE CANDIDATE

We are looking for an experienced Technology/IT/Software Trainer who is confident working with both technical and non-technical users.

Must have:

• Strong technology/software training experience
• Excellent communication and presentation skills
• Microsoft Office knowledge
• User support/troubleshooting experience
• Experience creating training materials
• AI knowledge or experience using/training AI tools

Highly desirable:

• Legal/law firm experience
• FileSite / Aderant
• LMS experience
• Legal technology or document automation
• AI adoption/digital transformation experience

Important: This is not a developer or traditional helpdesk role. We need someone who can train people, explain technology clearly and drive adoption.