Location: Malaysia
Employment Type: Full-Time
Salary: Competitive Shift Allowances

We are seeking an experienced IoT / RFID Support Engineer to provide on-site support, maintenance, troubleshooting, and operational excellence across mission-critical industrial and logistics environments. This role is ideal for a hands-on engineer with experience supporting IoT, RFID, industrial automation, networking, or field engineering systems within manufacturing, warehousing, or logistics operations.

You will act as a key technical resource, ensuring system availability, resolving incidents, supporting deployments, and maintaining the performance of IoT and RFID infrastructure in a 24×7 operational environment.

• Provide first-line and on-site support for IoT and RFID systems in production, warehouse, and logistics environments.
• Troubleshoot and resolve issues related to RFID readers, antennas, gateways, edge devices, industrial sensors, and network connectivity.
• Deploy, install, configure, relocate, and commission IoT and RFID hardware and associated infrastructure.
• Monitor device health, performance, and connectivity through dashboards and device management platforms.
• Perform preventive maintenance, firmware upgrades, software updates, and routine health checks.
• Investigate incidents, conduct root cause analysis (RCA), and implement corrective actions.
• Support Proof of Concepts (PoCs), system validation activities, read-rate testing, and performance optimisation.
• Diagnose network issues involving Ethernet, Wi-Fi, TCP/IP, switches, and connected devices.
• Work with operations, engineering, and support teams to ensure minimal disruption to business-critical systems.
• Maintain accurate documentation, incident records, configuration updates, and technical reports.
• Follow site safety procedures, compliance requirements, and operational standards.
• Participate in scheduled maintenance and emergency support activities as required.

• 2-5 years of hands-on experience in IoT, RFID, Industrial Automation, Networking, or Field Engineering.
• Experience supporting IoT and RFID solutions within manufacturing, logistics, warehouse, or industrial environments.
• Strong understanding of IoT architecture, including sensors, RFID readers, gateways, edge devices, and device-to-cloud communication.
• Experience troubleshooting RFID hardware, industrial sensors, edge devices, and connectivity issues.
• Solid knowledge of Ethernet, Wi-Fi, TCP/IP networking, switches, and network troubleshooting.
• Experience with device deployment, commissioning, installation, and maintenance.
• Familiarity with Linux and Windows-based edge computing platforms.
• Ability to interpret network diagrams, wiring schematics, and technical documentation.
• Experience using ticketing systems and incident management tools.
• Strong documentation, reporting, and analytical problem-solving skills.

• Basic scripting experience using Shell or Python.
• Exposure to PLCs, embedded systems, industrial sensors, or building automation systems.
• Knowledge of cloud-based IoT platforms and device management solutions.
• Experience with performance tuning, system validation, and RFID read-rate optimisation.
• Understanding of industrial safety standards and operational compliance requirements.

• Strong ownership mindset and ability to act as the first responder for operational incidents.
• Excellent troubleshooting and analytical thinking skills.
• Strong communication and stakeholder engagement abilities.
• Ability to work independently in fast-paced, mission-critical environments.
• Customer-focused approach with a proactive attitude towards issue resolution.
• Comfortable collaborating with cross-functional and multicultural teams.

• Diploma or Bachelor's Degree in:
  • Electrical Engineering
  • Electronics Engineering
  • Computer Engineering
  • Mechatronics Engineering
  • Industrial Engineering
  • Or a related technical discipline

• Willingness to work rotating shifts, including nights, weekends, and public holidays.
• Ability to support 24×7 operational environments.
• Participation in after-hours maintenance activities and urgent incident response when required.

• Opportunity to work with cutting-edge IoT, RFID, and industrial technology solutions.
• Exposure to large-scale manufacturing and logistics environments.
• Career growth within a rapidly evolving technology sector.
• Collaborative and technology-driven work environment.