LiveSmart Manager needed in Dorking Paying  £19 per hr ref 000B 47DD / 1

Full time hours on a temporary basis

• Key ResponsibilitiesResident and Customer Service Management
  • Act as the first point of contact for residents, visitors, contractors, and service providers.
  • Build positive relationships with residents and provide excellent customer service.
  • Support residents with housing-related queries and signpost them to appropriate services when required.
  • Monitor rent accounts and provide guidance regarding rent payments and arrears.
  • Assist residents in understanding and using communal facilities and equipment.
  • Address and facilitate the resolution of complaints relating to communal areas, facilities, and services.
  Building and Facilities Management
  • Hold responsibility as a key holder for the property and ensure the security of communal areas and facilities.
  • Conduct regular property inspections to identify maintenance, security, and health and safety issues.
  • Raise repairs and coordinate contractor access to buildings and communal areas.
  • Monitor laundry facilities and shared amenity spaces to ensure they remain operational and well-maintained.
  • Liaise with utility providers and service contractors to facilitate essential maintenance and servicing works.
  • Ensure cleaning standards are maintained through regular monitoring of cleaning contractors.
  Health, Safety and Compliance
  • Carry out routine health and safety inspections and maintain accurate records.
  • Complete communal water testing in accordance with organisational procedures.
  • Conduct testing of emergency lighting and fire-fighting equipment in line with statutory requirements.
  • Monitor accidents, incidents, and near misses, taking appropriate action and reporting as required.
  • Ensure all fire risk assessment actions are implemented and completed within required timescales.
  • Report and escalate health and safety, safeguarding, and fire safety concerns promptly.
  • Promote compliance with health and safety legislation, policies, and procedures.
  • Coordinate winter gritting and seasonal safety measures where required.
  Contractor and Service Coordination
  • Meet contractors on site and facilitate access for repairs, servicing, and planned maintenance.
  • Monitor contractor performance and ensure works are completed to the required standard.
  • Coordinate access arrangements for residents affected by maintenance works.
  • Support compliance inspections and servicing programmes across the property.
  Administrative Responsibilities
  • Maintain accurate records of inspections, repairs, incidents, and compliance activities.
  • Use housing management and internal systems to update service information.
  • Produce reports and correspondence as required.
  • Ensure all resident information is handled in accordance with data protection and confidentiality requirements.

If you are interested in the role, please email your CV to [email protected] quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared