A growing Microsoft Partner is looking for a Dynamics 365 Business Central Support Consultant to join their team. This is a fully remote opportunity offering the chance to work across a varied customer base, providing functional support and helping businesses get the most out of their Business Central systems.

You will play an important role within the support team, handling customer queries, troubleshooting functional issues and working closely with technical consultants and developers to deliver effective solutions. This is an opportunity to join an established Microsoft Partner with a strong customer base and a varied pipeline of Business Central support work.

• Provide day-to-day functional support for Microsoft Dynamics 365 Business Central customers.

• Manage and resolve incoming support tickets, investigating issues and queries across different Business Central modules.

• Troubleshoot problems relating to Finance, Sales, Purchasing, Inventory and Warehousing.

• Investigate system errors, configuration issues and user queries, identifying appropriate resolutions.

• Support customers with Business Central functionality, helping users understand and get the most from the system.

• Escalate more complex technical issues to developers and senior consultants where required.

• Work with customers to understand their requirements and provide practical solutions.

• Assist with system updates, upgrades and ongoing improvements.

• Maintain accurate documentation of support cases, resolutions and customer interactions.

• Build strong relationships with customers, ensuring a high standard of service and support.

• Strong experience supporting Microsoft Dynamics 365 Business Central or Dynamics NAV.

• Previous experience working in a dedicated ERP support or application support role.

• Good functional knowledge of Business Central modules, particularly Finance, Sales, Purchasing, Inventory or Warehousing.

• Experience managing support tickets, troubleshooting issues and working to SLAs.

• Ability to investigate functional problems and provide effective resolutions.

• Understanding of Business Central configuration and system functionality.

• Experience working with Microsoft Partners or within an MSP environment would be beneficial.

• Strong communication skills with the ability to work directly with customers and technical teams.

• A proactive approach to problem-solving and customer service.

Up to £50,000, depending on experience.

Fully Remote – UK-based.

To find out more, apply with your CV or contact [email protected] or 0191 406 6111.

Pearson Carter specialises in Microsoft Technology, ERP, Data, Software Development, and Digital Transformation recruitment across the UK and internationally.