Location: Stratford
Sector: Social Housing
Pay Rate: £19.49 per hour (Umbrella)
Contract: Temporary, ongoing with potential for permanent opportunities

We are currently recruiting for an experienced Repairs Scheduler to join our client’s busy Social Housing team based in Stratford.

This is a great opportunity for an organised and proactive individual with previous experience in repairs scheduling, planning or administration within a social housing or property maintenance environment.

You will play an important role in coordinating day-to-day repairs and maintenance works, ensuring appointments are scheduled efficiently and tenants receive a high standard of customer service throughout the process.

• Schedule and coordinate repair and maintenance appointments for operatives and contractors.

• Liaise with tenants, contractors and internal teams to ensure works are arranged and completed efficiently.

• Monitor repair jobs from initial booking through to completion.

• Maintain accurate records using scheduling and housing management systems.

• Respond to tenant enquiries and provide updates regarding repair appointments.

• Prioritise emergency and urgent repairs in line with service requirements.

• Ensure works are managed in line with service level agreements (SLAs) and key performance indicators (KPIs).

• Resolve scheduling issues and provide excellent customer service.

Essential:

• Previous experience as a Repairs Scheduler, Planner, Coordinator or in a similar administrative role.

• Experience within Social Housing, Property Maintenance, Facilities Management or a similar environment.

• Strong organisational and time-management skills.

• Excellent communication skills, both written and verbal.

• Ability to work in a busy, fast-paced office environment.

• Good IT skills, ideally with experience using scheduling or housing management systems.

• Excellent attention to detail and the ability to manage multiple priorities.

Desirable:

• Knowledge of responsive repairs and maintenance processes within Social Housing.

• Experience using housing management or workforce scheduling software.

• £19.49 per hour (Umbrella).

• Temporary, ongoing opportunity.

• Potential for extension or a permanent position.

• Opportunity to work with a well-established organisation within Social Housing.

• Supportive and professional working environment.