Business Support Coordinating Officer needed in Wenvoe, Cardiff

This is a temporary contract and the rate is £14.36ph PAYE  

The reference number is:                   OR121614

The successful candidate will be responsible for investigating and resolving complex repairs enquiries and complaints, ensuring all cases are managed in accordance with housing policies, procedures and service standards. A keen eye for detail is required to review repair histories, contractor performance, correspondence and case records, identifying root causes and recommending appropriate resolutions.

Duties will include handling Stage 1 and Stage 2 complaints, liaising with tenants, contractors and internal departments, preparing detailed written responses, monitoring repair outcomes, maintaining accurate records on housing management systems, and ensuring compliance with regulatory and organisational requirements. The role requires excellent communication skills, strong investigative abilities and a customer-focused approach to achieving positive outcomes for residents.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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