Lead Dynamics 365 CE Functional Configuration – 135K–145K Benefits

Location: Dallas, TX – 4 days onsite
Job Type: Full-time, permanent

Job Overview

We are looking for an experienced Dynamics 365 CE Functional Configuration Manager to lead the ongoing development, optimisation and strategic direction of an enterprise CRM platform.

This is an excellent opportunity for a hands-on Dynamics 365 specialist to take ownership of a business-critical environment, driving AI-enabled innovation, intelligent automation and process improvements across multiple business functions.

The ideal candidate will bring strong functional expertise across Dynamics 365 CE and Power Platform, alongside an interest in leveraging Microsoft's evolving AI capabilities to improve business efficiency and customer experiences.

Key Responsibilities

• Take ownership of the Dynamics 365 CE platform, driving configuration, optimisation and continuous improvement across Sales, Customer Service, Field Service and Customer Insights.

• Identify opportunities to introduce AI-driven capabilities, intelligent workflows and automation to streamline business processes.

• Develop and enhance solutions using Power Platform, Power Automate and Dataverse, including forms, workflows, business rules and custom views.

• Collaborate with Sales, Customer Service, Logistics and IT leadership to identify business challenges and deliver technology-led solutions.

• Drive the CRM roadmap, evaluating new Microsoft releases, AI innovations and emerging functionality to maximise platform capabilities.

• Champion low-code/no-code development, establishing best practices and scalable configuration standards across the business.

• Lead functional testing, UAT and system enhancements, ensuring solutions deliver measurable business value.

• Work alongside technical developers and external implementation partners to deliver integrations and more complex customisations.

Required Experience

• 7 years of hands-on experience working with Microsoft Dynamics 365 CE/CRM.

• Strong functional knowledge of Dynamics 365 Sales and Customer Service, with experience across enterprise CRM environments.

• Exposure to Dynamics 365 Customer Insights, Field Service and the wider Power Platform ecosystem.

• Experience identifying opportunities for automation, process optimisation and AI-driven business improvements.

• Strong understanding of Dataverse, Power Automate, workflows and low-code configuration.

• Proven ability to translate complex business requirements into effective CRM solutions and functional designs.

• Experience managing stakeholders across multiple departments and influencing technology decisions.

• Self-sufficient problem solver with the ability to take ownership of a platform and drive its ongoing evolution.

Salary & Package

• 135K–145K base salary.

• Full-time, permanent opportunity.

• Comprehensive benefits package.

• Dallas-based working arrangement: 4 days onsite, with Mondays working from home.

Experience within manufacturing, consumer goods, retail or distribution environments would be particularly advantageous. Microsoft certifications across Dynamics 365 and Power Platform would also be beneficial.

How to Apply

Looking for your next opportunity to take ownership of an enterprise Dynamics 365 platform, influence its future direction and explore the latest Microsoft and AI capabilities?

Apply directly or contact [email protected] to find out more.

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