Are you looking to use your Data Analysis skills in a role where you can really make a difference?

Do you love the idea of working for a company that will listen to your ideas and make changes based on your recommendations?

If so, then we may have just the role for you!

Our client is a leader within their niche field. Their brand is the number one most important thing to them. That means every customer and client are looked after, above all else.

With the appointment of a new CEO two years ago, the company have seen a lot of positive and innovative changes. This has allowed them to move forward into their next phase. As part of that, we recruited their Contact Centre Manager, who is loving the role - so we can vouch for the fact that this is a good place to work!

The next step in the Contact Centre Manager’s plan is to bring on a brand-new role, of a Data Analyst. The Data Analyst will support the strategic initiatives of the business, making recommendations for improvements and identifying ways for the contact centre teams to enhance their conversion rates. This is definitely an exciting time to join, to take on the brand-new role and make it your own!

• Salary: up to £25k DOE
• Hours: 8:45am - 6pm Mon to Thursday/ 9am - 3pm Friday
• 28 days holiday, increasing one day per year up to max 33
• Additional day’s holiday within your birthday month!
• Perkbox membership

• Analysing MI reports from the dialler and CRM system.
• Using agile decision-making to affect results in a live environment.
• Analysing live data and spotting trends.
• Making suggestions based on data analysed to improve efficiencies and conversion rates within the contact centre.
• Providing descriptive, diagnostic and prescriptive analysis to internal teams.

• At least 2 years of experience as a Data Analyst
• Advanced knowledge/experience of Microsoft Excel (V Look ups, pivot tables, macros)
• Able to analyse data in real time and relay noticeable findings/trends/issues immediately
• Ability to relay findings from the data analysis into plain English to internal stakeholders
• The desire to make suggestions and improvements through your analysis
• Excellent communication skills

If this sounds like the role for you and you have the required skillsets, please apply with your CV today!

** Please note, due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore, if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application on this occasion. **