Revenue & Customs Digital Technology Services (RCDTS) are working alongside HM Revenue & Customs (HMRC) and embarking on an ambitious and challenging digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world.

RCDTS was set up in 2015 as a subsidiary of HMRC’s Chief Digital & Information Officer Group and has one of the largest customer bases in the world.

Our role sits within Chief Digital & Information Group (CDIO), we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.

We’re removing our dependence on data centres, as we increasingly virtualise our estate. We’re fundamentally restructuring the way we look after our IT and the way we work with partners across our ecosystem. But it’s not just about the tech. We’re building a deep understanding of our customers, working in agile ways, and implementing a DevOps approach.

We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone manage their own work/life balance. And we’re creating an authentically diverse and inclusive workplace where everyone feels able to bring their whole self to work.

The Team

This role sits within our Case Management Delivery Group (CMDG) which is aligned to the Customer Compliance Business Area. We are responsible for providing case and content management solutions used by around 26k colleagues across various directorates within HMRC. Our goal is to deliver reliable, secure and supportable solutions; these are produced by Product Teams based in Telford, Newcastle and Bristol, who are accountable for the end-to-end lifecycle of the Products they support

CMDG is concluding the migration of its Products to Cloud hosted solutions and is looking to exploit the opportunities provided by these flexible and scalable platforms. You will be working alongside colleagues and third-party teams to help us grow the functionality provided, enabling our end users to exploit their capabilities to deliver better outcomes for the country.

Role & Responsibilities

Working within CMDG will give you the opportunity to work in a fast-paced environment helping to deliver new products and solutions which underpin HMRC’s digital strategy to operate as a ‘Digital by Default’ organisation. This strategy fundamentally changes the way HMRC will operate by removing paper from every stage of processes while also improving the customer experience. As a key member of the team you will assist in the delivery of these products by collaborating with all members throughout the full lifecycle to ensure delivery of the highest-quality software products.

Duties will include:

• Design, code, test, correct, and document complex solutions scripts to agreed specifications and standards.
• Work collaboratively with Business Partners.
• Define the integration build and produce a build definition for generation of the software.
• Accept software modules from developers, and produce software builds from source code for loading onto the target hardware.
• Configure the hardware environment, produce integration test specifications, conducts tests and records the details of any failures.
• Carry out and report fault diagnosis.
• Interpret and execute test scripts using agreed methods, recording and reporting outcomes.
• Review and document test results including successes/failures to agreed standards.

Essential criteria

• Building, maintaining and testing software applications as part of a multi-functional product focused agile delivery team.
• Deploying, supporting and patching public, cloud-based applications that are repeatable, scalable, resilient and highly available (including APIs and microservices).
• Experience of odifying and maintaining systems and code developed by other engineers.
• Deploying scalable and highly available, transactional HTTP services including APIs.
• Familiar with Atlassian Tool Suite: JIRA (epic, story, bug, task tracking), Confluence.
• SC clearance
• Performing out-of-hours support, scheduled maintenance and support release deployment activities.

Desirable

• Configuration management software like Puppet or Ansible and scripting languages like BASH, Perl, Python, Javascript
• Working Knowledge of Docker, Kubernetes and container orchestration.
• Exposure to Document Management systems such as Documentum.
• Experience of installing and configuring monitoring tools such as AppDynamics and Dynatrace.
• Exposure to O365 apps such as PowerBi, PowerApps and Flow.

We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you.