1st Line Support
- by Michael Sharma
- Location Solihull, West Midlands (County), UK
-
Salary
£20,000 - £24,000 / year
1046 days ago
Job Description:
1st Line Support / Customer Service
Solihull
£20,000 - £25,000
An exciting opportunity has arisen for a 1st Line Support / Customer Service within a successful organisation based in Solihull.
This role will require you to have strong IT understanding and a drive to build your knowledge within a fast-paced team. The 1st Line Support / Customer Service analyst will be responsible for providing Application related support to end users in a confident and efficient manor, across a range of applications, providing excellent customer service. This will include call logging, follow up/escalation and remote support, promptly identifying, qualifying and resolving problems.
The 1st Line Support / Customer Service analyst will apply a methodical and logical approach to identifying and solving problems. You will be involved in ad hoc system/project implementation activities as part of a broader team and be involved with User Acceptance Testing across a range of products/applications.
If you have the required skill set and you are ready to take on a challenging new role please apply today.
-
Job Type
Permanent, Full Time
-
Work Authorisation
United Kingdom
- Industry Sector IT & Internet
-
Years Experience
1+ years
-
Career Level
Experienced (Non-Manager)
-
Educational level
Secondary School or equivalent