Business Support Assistant needed in Wrexham £10.39ph PAYE - Reference: RQ840501

• To be the main point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department. This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and interpreting the contacts query, identifying and responding to their needs in accordance with Customer Service and departmental standards.
• To supervise and train new employees, apprentices, work experience placements as required. To allocate and check work and arrange rotas and duties of shared areas of administration responsibility i.e. reception, escalating issues to the Manager of these posts as appropriate.
• To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.
• To recommend improvements to administration systems, process and procedures to ensure all activity is effective and fulfils Departmental need and to communicate changes to team colleagues as appropriate.
• To be responsible for development of accurate local databases/spread sheets/systems interpreting instructions given by the manager to create and implement improvements. To develop and run standard/template reports from systems and data bases, meeting deadlines set by managers and colleagues within the services procedural framework.
• To be responsible for responding to more complex or contentious issues presented by customers or clients (internal or external), following departmental procedures and escalating or seeking further advice as appropriate.
• To undertake reception regularly and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.
• To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role.
• To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.
• To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.

This is a full time role on a temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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