We are seeking two 1st IT Support Officers to support end‑user laptop deployment programmes. This is a hands‑on, customer‑facing role, supporting structured deployment sessions and providing first‑line technical assistance to users post deployment. Experience on a busy service desk managing calls queues is essential. This role requires onsite presence 5 days a week and is located in Catford Bridge, Lewisham.

Key responsibilities:

• Providing first‑line troubleshooting during post laptop deployments
• Supporting and running deployment sessions, including room setup and user guidance
• Installing and configuring laptops, operating systems, and standard applications
• Collecting and logging old laptops and chargers from end users
• Testing devices to ensure readiness before handover
• Accurately documenting activity and issues and escalating where necessary

Tech stack (experience with some or all desirable):
Windows 10/11, Microsoft Intune, Autopilot, Azure AD, Office 365, VPN, EUC tooling

If you are interested in the role, please email your CV to [email protected] quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared